We offer returns and exchanges for many of our products.
Please read the following carefully before placing your order:
All custom orders and earrings are FINAL sale.
For all other items, we accept returns or exchanges up to 14 days after the courier recorded delivery date.
The item must be unworn, unused, and in its original condition to be eligible for a return or exchange. Please contact us within 3 business days of delivery to begin your return or exchange.
To begin your return or exchange, email firstname.lastname@example.org with subject line: RETURN REQUEST: ORDER XXXXX. Please wait for our confirmation email before you send back your package.
Instructions will be sent upon approval from a Raviani team member. We will not accept any packages that have not been authorized for return or exchange.
The item must be shipped back within 14 days of delivery. We are not responsible for lost, held, or damaged return packages.
RETURNS: There will be a 25% restocking fee on all eligible returns.
EXCHANGES: If the item being exchanged exceeds the cost of the original item, the buyer is responsible for paying the difference.
SHIPPING CHARGES: All shipping charges are nonrefundable and the buyer is responsible for return shipping.
Once we receive the package, please allow 5 business days for us to process the return or exchange.